The opportunity

We are looking for a talented Account Manager to join the performance.io team. As an Account Manager, you will be working closely with the client services team to manage a portfolio of pharmaceutical, healthcare (including animal health), and consumer clients. The Account Manager is the key day-to-day client contact and has responsibility for on-going project management ensuring that projects are delivered on time and on budget.

 

This role will also involve internal agency responsibilities, including supporting marketing activities for performance.io (which include contributing to the management of agency social media channels).

A bit more about performance.io

performance.io is a fast-growing agency specialising in healthcare where we are rapidly transforming the pharma landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO and SEO content solutions, performance.io is ensuring its clients (15 of top 20 pharma) win the organic search landscape and page one real estate on Google. We are a young, energetic and diverse team with offices across London, NYC, India and the Netherlands where across the board we also place emphasis on the importance of enjoying social activity outside of work – we work hard and play hard. We are looking for the brightest talents to be part of the story and help drive our ambition to redefine global online performance in healthcare.

What will you be doing?

  • Working closely with the Business Development Lead to ensure all accounts are serviced to the highest standards.
  • Ensuring all activity meets or exceeds clients’ performance expectations.
  • Build long-term relationships with clients.
  • Manage budgets in line with strategy and agreed budget scope.
  • Management of all assigned client projects to ensure that work is delivered to an exceptional standard, on budget and on time.
  • Overseeing development of monthly reports, creating agendas for client calls, and action summaries.
  • Quality control of work conducted by junior and more operational members of the team.
  • Supporting the team with pitch work to drive new business.
  • The Account Manager will be expected to expand their online performance marketing industry awareness, communication and project management skills to identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.

What experience do you need?

  • Ability to build lasting client relationships.
  • Project Management experience is essential.
  • Experience with client services and account management.
  • Excellent verbal and written communication skills, with an acute attention to detail.
  • Excellent time-management skills.
  • Strong numerical and analytical capabilities, including use and creation of Excel formulae.
  • Experience of executing campaigns within other digital channels, beneficial.
  • Strong understanding of wider digital channels and environment.
  • Strong skills in PowerPoint/Google slides to create presentations for clients.
  • Presentation skills to support pitches and client meetings.
  • Sense of ownership and pride in your performance and its impact on company’s success.
  • Critical thinker and problem-solving skills.
  • Proactive self-starter.
  • Team player.

Benefits and other details

Job type:
Full-time, hybrid working or remote | Permanent

Location:
London, United Kingdom

Benefits:

  • 25 days holiday p.a. plus bank holidays
  • Discretionary bonus scheme twice per year
  • Smart pension scheme
  • Private health insurance for full-time employees (following completion of probationary period)
  • Flexible working – hybrid model of office days and working from home
  • Provision of MacBook
  • Half day off on Christmas Eve as a gift
  • Bookado – perks and discounts at entertainment venues across the UK
  • Company events
  • To work with the lovely performance.io bunch
  • Casual dress (excluding client meetings)
  • Welcome pack

The opportunity

We are looking for a proactive and inquisitive Account Executive with at least 1-2 years experience to join the fast growing performance.io team. As an Account Executive, you will be reporting to our Senior Account Managers, supporting programme implementation, project management, budgeting and third party liaison for accounts within our existing pharmaceutical & healthcare portfolio. 

 

As an Account Executive your role will be to support day to day project management, working with senior team members to implement strategic SEO programmes ensuring they are delivered on time and on budget.

A bit more about performance.io

performance.io is a fast-growing agency specialising in healthcare where we are rapidly transforming the pharma landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO and SEO content solutions, performance.io is ensuring its clients (15 of top 20 pharma) win the organic search landscape and page one real estate on Google. We are a young, energetic and diverse team with offices across London, NYC, India and the Netherlands where across the board we also place emphasis on the importance of enjoying social activity outside of work – we work hard and play hard. We are looking for the brightest talents to be part of the story and help drive our ambition to redefine global online performance in healthcare.

What will you be doing?

  • Working with agency colleagues to devise online performance programmes that meet the client’s brief and budget.
  • Working with the Account Manager to brief PIO specialists across SEO, performance, and content divisions and assist with the formulation of end to end online performance marketing programmes.
  • Support Account Manager to liaise with, and act as the link between, the client and the PIO team by maintaining regular contact with both.
  • Develop client budgets, manage project costs, reconciliations, and invoicing of clients.
  • Develop detailed project timelines, and work with Account Manager to ensure that core milestones are met or exceeded.
  • Arrange and attend client calls to take notes & actions, and ensure that client status reports remain updated.
  • Undertake administrative tasks.
  • Support in development of new business pitches, along with other agency staff, with the aim of securing new business for the agency.

What experience do you need?

  • 1-2 years project management experience is essential, and ideally working with pharmaceutical / healthcare clients.
  • Excellent verbal and written communication skills, with an acute attention to detail.
  • Excellent time-management skills and ability to manage multiple tasks / projects concurrently.
  • Strong numerical and analytical capabilities, including use and creation of Excel files and other standard financial accounting software.
  • Knowledge of online marketing tools and technology beneficial.
  • Critical thinker and problem-solving skills.
  • A proactive attitude, with the ability to use initiative and be flexible.
  • A willingness to learn.
  • Team player.

Benefits and other details

Job type:
Full-time permanent

Location:
London, United Kingdom

Benefits:

  • 25 days holiday p.a. plus bank holidays
  • Discretionary bonus scheme twice per year
  • Smart pension scheme
  • Private health insurance for full-time employees (following completion of probationary period)
  • Flexible working – hybrid model of office days and working from home
  • Provision of MacBook
  • Half day off on Christmas Eve as a gift
  • Bookado – perks and discounts at entertainment venues across the UK
  • Company events
  • To work with the lovely performance.io bunch
  • Casual dress (excluding client meetings)
  • Welcome pack

The opportunity

As the performance.io rocket ship keeps climbing, we need to grow our in-house team of expert content managers to keep up with the huge demand for search engine-optimised content in the healthcare and pharmaceutical industries! We need someone with solid medical writing experience, combined with a keen interest in creating content for the web to join our small (but growing!) copywriting division.

 

Curious about how Google ranks content and want to write informative, scientific content that doctors and patients will actually see? If so, keep reading.

A bit more about performance.io

As our name suggests, here at performance.io we’re all about online performance; primarily we work with pharmaceutical / healthcare clients, though we do work with a few other exciting brands too! With countless pharmaceutical and healthcare websites out there with little to no organic traffic, the untapped potential for search-optimised content in these industries is huge!

 

As the only pure-play specialist SEO agency in healthcare and pharma, we help our clients break through the noise of misinformation and poor quality content. Our passion lies in healthcare because it’s where we believe we can do the most good. By creating accurate, helpful content that ranks highly on a search engine results page, we make sure that anyone who has a health-related search query gets the information they need.

What will you be doing?

  • Learning the ins and outs of SEO through our performance.io Academy.
  • Conducting research across a range of therapy areas to ensure content is scientifically accurate.
  • Writing clear, informative, and accurate medical copy for doctors, patients, and the general public in line with performance.io’s SEO strategies and guidance.
  • Collaborating with the SEO team to develop quality, search-optimised copy.
  • Guiding junior team members and providing senior review to ensure we produce quality, scientifically accurate content that aligns to performance.io’s content development guidance.
  • Manage client and internal communications regarding content across multiple projects, and lead content discussions on client status calls.
  • Working closely with Content Team Leads to ensure projects are running smoothly and support your development.

What experience do you need?

  • Educated to at least Bachelor’s degree level in life sciences, medicine, pharmacy or a related discipline.
  • At least 1 year of medical writing experience.
  • Able to distil complex medical concepts (e.g. disease features, drug efficacy and safety data) into simple content that’s clear, concise, and compelling.
  • Demonstrated experience managing the review process of content deliverables for pharma clients using applications like Veeva.
  • Existing knowledge of SEO is a bonus, but certainly not required – our performance.io Academy will get you up to speed in no time!

What type of person are we looking for?

  • Overtly curious – always asking questions and challenging the way we do things. As a small but growing business, we’re always looking for ways to improve our ways of working to benefit everyone.
  • Digital-savvy – are you excited at the thought of digging into the data behind content performance and rankings on Google? Do you get frustrated not knowing who is engaging with your content? Perfect – keep reading!
  • Likes a chat – in a fast-paced agency environment, overcommunication on project progress, issues, and priorities is key. We also want you to feel comfortable speaking your mind, and know that the best meetings start with a nice chat.
  • Deadline driven – you can’t beat the satisfaction of ticking a job off your to-do list on time, right? If you’re nodding your head then this is the job for you.
  • Expert plate spinner – you’ll be working across a variety of accounts, balancing different clients, therapy areas, and types of content. Our writers love the variety, but it means you need to keep your head straight and shift priorities at a moment’s notice.

Benefits and other details

Full-time position:
37.5 hours per week

Location:
UK (remote or office-based)

Benefits:

  • 25 days holiday p.a. plus bank holidays
  • Discretionary bonus scheme twice per year
  • Smart pension scheme
  • Private health insurance for full-time employees (following completion of probationary period)
  • Flexible working – hybrid model of office days and working from home
  • Provision of MacBook
  • Half day off on Christmas Eve as a gift
  • Bookado – perks and discounts at entertainment venues across the UK
  • Company events
  • To work with the lovely performance.io bunch
  • Casual dress (excluding client meetings)
  • Welcome pack

The opportunity

We’re looking for a passionate SEO manager to join the performance.io team. As an SEO manager, you’ll work closely with the SEO and Accounts team to ensure all our accounts have strategic direction when it comes to SEO disciplines and help set SEO objectives for our clients. You’ll be a self-starter, willing to get stuck in and show initiative on ways we can grow our team.

 

As an SEO manager, you’ll be at ease in putting together presentations and recommendations and presenting back to clients whilst communicating technical recommendations eloquently. As we are a growing agency you’ll have plenty of opportunities to put forward recommendations on SEO products and toolsets along with our SEO team. You’ll have a desire to find and tell your own story and not be afraid to challenge the status quo.

 

In this role, you’ll be working closely with our accounts, content and technical function to ensure that all SEO recommendations are joined up to ensure we are delivering a holistic approach. You’ll be an all-round SEO with strong technical and content experience and ideally have worked in a digital agency in a similar role.

A bit more about performance.io

performance.io is a fast-growing agency specialising in healthcare where we are rapidly transforming the pharma landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO and SEO content solutions, performance.io is ensuring its clients (15 of top 20 pharma) win the organic search landscape and page one real estate on Google. We are a young, energetic and diverse team with offices across London, NYC, India and the Netherlands where across the board we also place emphasis on the importance of enjoying social activity outside of work – we work hard and play hard. We are looking for the brightest talents to be part of the story and help drive our ambition to redefine global online performance in healthcare.

What will you be doing?

  • Contribute to pitches in pulling insights and putting together recommendations.
  • Work closely with our India function but also be hands-on in the creation of task deliverables, e.g internal linking audits, page speed recommendations, backlink analysis.
  • Take ownership over our keyword tracking tool and ensure that keyword tracking is set-up efficiently across all accounts.
  • Inform and help educate the wider business on updates within the SEO industry, particularly around medical SEO and E-A-T.
  • Attend regular client touchpoints to walk through recommendations and performance slides.

What experience do you need?

  • Ideally, international SEO experience is preferred and would be advantageous given our global client portfolio.
  • To be successful, you will have an interest in working across medical and pharmaceutical sites and learning all about medical SEO.
  • Demonstrate an interest and dedication to SEO out of your day to day role, i.e have your own blog or attend webinars/conferences around digital.
  • Think different, we have no problem with being maverick, at times it’s ok to act now, apologise later, if intentions are good.
  • Work hard, play hard. The energy you will bring to the team is important. To play, is to do things voluntarily, without predefined outcomes and to step outside of your comfort zone. This we encourage.

Benefits and other details

Job Type:
Full-time Permanent

Benefits:

  • 25 days holiday p.a. plus bank holidays
  • Discretionary bonus scheme twice per year
  • Smart pension scheme
  • Private health insurance for full-time employees (following completion of probationary period)
  • Flexible working – hybrid model of office days and working from home
  • Provision of MacBook
  • Half day off on Christmas Eve as a gift
  • Bookado – perks and discounts at entertainment venues across the UK
  • Company events
  • To work with the lovely performance.io bunch
  • Casual dress (excluding client meetings)
  • Welcome pack

The opportunity

We are looking for a talented German Digital Account Manager to join the performance.io team.

This role will involve you working closely with the client services team to manage a portfolio of pharmaceutical and healthcare clients. The Digital Account Manager is the key day-to-day client contact and has responsibility for on-going project management ensuring that projects are delivered on time and on budget.

This role will also involve internal agency responsibilities, including supporting marketing activities for performance.io.

A bit more about performance.io

performance.io is a fast-growing agency specialising in healthcare where we are rapidly transforming the pharma landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO and SEO content solutions, performance.io is ensuring its clients (15 of the top 20 pharma) win the organic search landscape and page one real estate on Google. We are a young, energetic and diverse team with offices across London, NYC, India and the Netherlands where across the board we also place emphasis on the importance of enjoying social activity outside of work – we work hard and play hard. We are looking for the brightest talents to be part of the story and help drive our ambition to redefine global online performance in healthcare.

What will you be doing?

  • Learning the ins and outs of SEO through our PIO Academy.
  • Working closely with the Business Development Lead to ensure all accounts are serviced with the highest level of client services.
  • Ensuring all activity meets or exceeds clients’ performance expectations.
  • Building long-term relationships with clients.
  • Managing budgets in line with strategy and agreed budget scope.
  • Management of all assigned client projects to ensure that work is delivered to an exceptional standard, on budget and on time.
  • Overseeing development of monthly reports, creating agendas for client calls, and action summaries.
  • Quality control of work conducted by junior and more operational members of the team.
  • Supporting the team with pitch work to drive new business.
  • The Digital Account Manager will be expected to expand their online performance marketing industry awareness, communication and project management skills to identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.

What experience do you need?

  • Although the main working language will be English, proficiency in German on a native level is absolutely critical to carry out work for our German projects.
  • Ability to build lasting client relationships.
  • Project Management experience is essential.
  • Experience with client services and account management.
  • Excellent verbal and written communication skills, with an acute attention to detail.
  • Excellent time-management skills.
  • Strong numerical and analytical capabilities, including use and creation of Excel formulae.
  • Experience of executing campaigns within other digital channels, beneficial.
  • Strong understanding of wider digital channels and environment.
  • Strong skills in PowerPoint/Google slides to create presentations for clients.
  • Presentation skills to support pitches and client meetings.
  • Sense of ownership and pride in your performance and its impact on company’s success.
  • Critical thinker and problem-solving skills.
  • Proactive self-starter.
  • Team player.

Benefits and other details

Full-time position:
37.5 hours per week

Location:
Remote or office-based (UK-based)

Benefits:

  • 25 days holiday p.a. plus bank holidays
  • Discretionary bonus scheme twice per year
  • Smart pension scheme
  • Private health insurance for full-time employees (following completion of probationary period)
  • Flexible working – hybrid model of office days and working from home
  • Provision of MacBook
  • Half day off on Christmas Eve as a gift
  • Bookado – perks and discounts at entertainment venues across the UK
  • Company events
  • To work with the lovely performance.io bunch
  • Casual dress (excluding client meetings)
  • Welcome pack

Want to make a difference in the healthcare space? Want to create content that doctors and patients will actually see and find helpful? Look no further than performance.io.

 

We are launching our very first graduate scheme for life sciences graduates. Just like us, our scheme is unique, providing exposure to the fundamentals of search engine optimisation (SEO) as well as creation of medical content for the web. Find out more below:

Who are performance.io?

As our name suggests, we’re all about online performance. If you’re writing content for the web, you need to be considering SEO. We are pioneering an SEO-driven approach to content creation and strategy in healthcare. With countless pharmaceutical and healthcare websites out there with little to no organic traffic, the untapped potential for search-optimised content in these industries is huge!

 

As the only pure-play specialist SEO agency in healthcare and pharma, we help our clients break through the noise of misinformation and poor quality content. Our passion lies in healthcare because it’s where we believe we can do the most good. Healthcare professionals, patients, and the public use search engines on a daily basis for health-related queries. This means the quality of content on a search engine results page (SERP) can directly impact the health and wellbeing of people around the world. By creating accurate, helpful content that ranks highly on SERPs, we make sure that anyone who has a health-related search query gets the information they need.

What does the graduate scheme involve?

Over 6 months you’ll have formal training sessions, opportunities to shadow various members of the Content and SEO teams, and support on multiple active client projects to get a feel for how we do things. We advise pharmaceutical companies on how to structure their websites, as well as review and create content to ensure their site can be easily found through a search engine.

 

Our unique, insights-driven approach to content creation means you’ll not only be researching and writing medical copy, but also diving into the data to understand what our audiences are searching for, and what content is currently ranking well.

 

You’ll work with members of our SEO and content teams across a variety of therapy areas, supporting with:

Medical research and copywriting

Web content SEO strategy

Optimising content to improve user experience

At the end of the 6 months you and your manager will work together to decide which area of Content or SEO you will specialise in, based on your interests and abilities.

Why should you be interested?

You might think that the only options for using your life sciences degree are academic research, working in a lab, or medical writing. We’re offering you something different. Our graduate scheme lets you get creative, analytical and explore different disciplines across our Content and SEO teams. After exposure to both sides, you can decide what area best suits your interests, and tailor your progression to do the work that excites you the most.

 

You might discover you love researching new therapy areas and treatments and decide to focus on writing medical content. You may prefer focusing on higher-level content strategy or diving into the data to solve an elusive problem for a client’s site. There’s only one way to find out!

Who can apply?

A solid background in life sciences is essential to understanding our clients’ content and strategy, so we ask all applicants to meet the following requirements:

 

  • Educated to at least Bachelor’s degree level in life sciences, medicine, pharmacy or a related discipline (Masters’ or PhD in a scientific discipline is a bonus).
  • Able to distil complex medical concepts (e.g. disease features, drug efficacy and safety data) into simple content that’s clear, concise, and compelling.
  • Demonstrated research and referencing skills.
  • Existing knowledge of SEO and/or writing copy for the web is a bonus, but certainly not required – our training will get you up to speed in no time!

What’s it like to work at performance.io?

In 5 years performance.io has grown from 5 employees to almost one hundred – a growth rate that keeps going and creates huge opportunities for progression. This is a credit not only to the fantastic work we do for our clients, but also the open, friendly, supportive culture we’ve cultivated across all our teams. Sit at a desk in one of our collaborative working spaces and you’ll see a stream of questions, thoughtful discussions, and jokes fired across the table.

As standard our staff work 2+ days a week in the office, and spend the rest of the week working from home. We currently operate out of collaborative WeWork spaces across London, providing you with access to a number of offices across this city to suit your needs.

We also know the office isn’t for everyone. We’re all about you finding the best way to do your best work. This means we’re always open to discussing more flexible options. We have remote employees from across the UK and beyond. Travel into London occasionally will be required for this scheme, but beyond that we can discuss flexible work arrangements on an individual basis.

What are we looking for from an applicant?

We understand that diversity is crucial to allow us to do our best work. Bringing together minds with different backgrounds, geographies, and perspectives helps us create the best outputs for our clients. So there’s not one list that makes the perfect team member, but the below will definitely help:

Curiosity – always asking questions and challenging the way we do things. As a small but growing business, we’re always looking for ways to improve our ways of working to benefit everyone.

Laser focussed – when it comes to writing content, especially for a highly regulated industry such as pharmaceuticals, we need excellent attention to detail and reviewing skills to make sure we only do the best work for our clients.

Fantastic communicator – in a fast-paced agency environment, communication on project progress, issues, and priorities is key. We also want you to feel comfortable speaking your mind, and know that the best meetings start with a nice chat!

Deadline driven – you can’t beat the satisfaction of ticking a job off your to-do list on time, right? If you’re nodding your head, then this is the job for you.

Expert plate spinner – you’ll be working across a variety of accounts, balancing different clients, therapy areas, and types of project. Our team loves the variety, but it means you’ll need to be able to keep your head straight and shift priorities at a moment’s notice.

How do I apply?

Please submit your CV and a Video Cover Letter by Tuesday, 31st January 2023, below. What’s a video cover letter? Well we’re scrapping the traditional written cover letter! Instead, we’d love for you to share a short video (1-2 mins maximum) to introduce yourself. Let us know what your interests are outside of work, why you’re excited about the scheme, and what makes you a good fit for performance.io.

A few points to note:

  • The scheme is only open to applicants based in the UK, and will require occasional travel to our London offices.
  • Please don’t worry about recording a super-high quality, influencer-level video. Landscape, portrait, on your phone, using a webcam, whatever works! The important part is we get a feel for who you are and why you’re excited to join us – that’s all. Record at your kitchen table, while on the move, at your favourite coffee shop, wherever it feels comfortable.
  • Please upload your video to WeTransfer and then paste the link to your file below (just click the three dots on WeTransfer, select ‘get a transfer link’, and upload your file to generate a shareable link).
  • If you need any additional support to complete the application process, please don’t hesitate to email tom@performance-io.com with any requirements.

Allowed Type(s): .pdf, .doc, .docx

What happens next?

The next stage will be an assessment day at our offices in London in February 2023 (exact date TBC). Here you’ll have the opportunity to meet the performance.io team, complete group and individual tasks related to medical content creation and SEO, and have individual interviews with members of both the Content and SEO teams.

We can’t wait to receive your application.

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