Account Director

London, United Kingdom|Accounts|Full-time, hybrid working or remote | Permanent

The opportunity

We are looking for a talented Account Director to join the performance.io team. As an Account Director, you will be reporting to our Global Head of Client Services and supporting with senior strategic consultancy and client services for accounts within our existing pharmaceutical & healthcare portfolio. As a senior project lead, you will collaborate with the Accounts, SEO & Content teams to define and deliver strategic SEO programmes that exceed client expectations, and ensure projects are delivered on time and on budget. You will also play an important role in business development, by driving organic growth within existing client accounts.

A bit more about performance.io

performance.io is a fast-growing SEO agency specialising in healthcare (including animal health) where we are rapidly transforming the pharma landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO and SEO content solutions, performance.io is ensuring its clients (15 of top 20 pharma) win the organic search landscape and page one real estate on Google. We are a young, energetic and diverse team with offices in London, the US and India, where across the board we also place emphasis on the importance of enjoying social activity outside of work – we work hard and play hard. We are looking for the brightest talents to be part of the story and help drive our ambition to redefine global online performance in healthcare.

What will you be doing?

Providing direction and strategic guidance on multiple client accounts
Accountability for sign-off on all materials on the account, ensuring they are consistent and compliant with codes of practice and client SOPs
Evaluating activities and materials against the strategic objectives, providing guidance and supporting the team to continually improve
Demonstrating the skill and expertise required to consult at the highest levels of the client organisation
Having the expertise and confidence to challenge client thinking where necessary and provide strategic counsel, within and beyond the scope of existing programmes
Chairing or facilitating internal or external meetings or workshops
Managing junior accounts team members and overseeing their day to day work
Producing proposals and presentations for clients as part of new business mining
Proactively identifying organic growth opportunities within existing clients
Building relationships with key personnel within customer accounts
Manage budgets in line with strategy and agreed budget scope.

What experience do you need?

Ability to build lasting client relationships & experience in providing strategic consultancy to senior stakeholders (within the pharmaceutical & healthcare industry or digital marketing beneficial)
Excellent presentation skills
Extensive project management experience is essential
Experience with client services and account management (with a specific focus on clients in the pharmaceutical and healthcare industry beneficial)
Experience leveraging network to identify new business opportunities, and delivering effective pitches aligned with client briefs
Excellent verbal and written communication skills, with an acute attention to detail
Excellent time-management skills and ability to manage current large scale client projects
Strong numerical and analytical capabilities, including use and creation of Excel files and other standard financial accounting software
Experience of executing campaigns within digital channels beneficial
Strong understanding of wider digital marketing channels and environment
Knowledge of online marketing tools and technology
Critical thinker and problem-solving skills
Team player

Benefits and other details

Job type:
Full-time, hybrid working or remote | Permanent

Location:
London, United Kingdom

Benefits:

25 days holiday p.a. plus bank holidays
Discretionary bonus scheme twice per year
Smart pension scheme
Private health insurance for full-time employees (following completion of probationary period)
Flexible working – hybrid model of office days and working from home

Provision of MacBook
Half day off on Christmas Eve as a gift
Bookado – perks and discounts at entertainment venues across the UK
Company events
Casual dress (excluding client meetings)
Welcome pack

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