Account Manager (US)

East Coast, United States|Accounts|Full-time, hybrid working or remote | Permanent

The opportunity

We are looking for a talented Account manager to join the performance.io team. performance-io is a fast-growing agency specializing in healthcare where we are rapidly transforming the pharma landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO and SEO content solutions, PIO is ensuring its clients (15 of top 20 pharma) win the organic search landscape and page one real estate on Google. We are a young, energetic and diverse team with offices across the US, London, Japan, India, and South Africa. We are looking for the brightest talents to be part of the story and help drive our ambition to redefine global online performance in healthcare.

As an Account Manager, you will be working closely with the client services team to manage a portfolio of pharmaceutical, healthcare, and consumer clients. The Account Manager is the key day-to-day client contact and has responsibility for on-going project management ensuring that projects are delivered on time and on budget.

This role will also involve internal agency responsibilities, including supporting marketing activities for performance.io (which include contributing to the management of agency social media channels).

A bit more about performance.io

performance.io is a fast-growing agency specializing in healthcare where we are rapidly transforming the pharma landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO and SEO content solutions, performance.io is ensuring its clients (15 of top 20 pharma) win the organic search landscape and page one real estate on Google. We are a young, energetic and diverse team with offices across London, US, NYC, India, Japan and South Africa where across the board we also place emphasis on the importance of enjoying social activity outside of work – we work hard and play hard. We are looking for the brightest talents to be part of the story and help drive our ambition to redefine global online performance in healthcare.

What will you be doing?

Working closely with the Business Development Lead to ensure all accounts are serviced to the highest standards.
Ensuring all activity meets or exceeds clients’ performance expectations.
Build long-term relationships with clients.
Manage budgets in line with strategy and agreed budget scope.
Management of all assigned client projects to ensure that work is delivered to an exceptional standard, on budget and on time.
Overseeing development of monthly reports, creating agendas for client calls, and action summaries.
Quality control of work conducted by junior and more operational members of the team.
Supporting the team with pitch work to drive new business.
The Account Manager will be expected to expand their online performance marketing industry awareness, communication and project management skills to identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.
Occasional travel for client meetings.

What experience do you need?

Ability to build lasting client relationships.
Project Management experience is essential.
Experience with client services and account management.
Excellent verbal and written communication skills, with an acute attention to detail.
Excellent time-management skills.
Strong numerical and analytical capabilities, including use and creation of Excel formulae.
Experience of executing campaigns within other digital channels, beneficial.
Strong understanding of wider digital channels and environment.
Strong skills in PowerPoint/Google slides to create presentations for clients.
Presentation skills to support pitches and client meetings.
Sense of ownership and pride in your performance and its impact on company’s success.
Critical thinker and problem-solving skills.
Proactive self-starter.
Team player.

Benefits and other details

Job Type:
Full-time Permanent

Benefits:

Annual vacation time, plus federal holidays
Discretionary bonus scheme

Health insurance for full-time employees
Remote (East Coast preferred)
401K contribution

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