Digital Account Manager (DE)

London, United Kingdom|Accounts|Full-time, hybrid working or remote | Permanent

The opportunity

We are looking for a talented German Digital Account Manager to join the performance.io team.

This role will involve you working closely with the client services team to manage a portfolio of pharmaceutical and healthcare clients. The Digital Account Manager is the key day-to-day client contact and has responsibility for on-going project management ensuring that projects are delivered on time and on budget.

This role will also involve internal agency responsibilities, including supporting marketing activities for performance.io.

A bit more about performance.io

performance.io is a fast-growing agency specialising in healthcare where we are rapidly transforming the pharma landscape, giving you the platform to make a real impact on people’s lives. With the industry’s number one online performance benchmarking solution and its proprietary SEO and SEO content solutions, performance.io is ensuring its clients (15 of the top 20 pharma) win the organic search landscape and page one real estate on Google. We are a young, energetic and diverse team with offices across London, NYC, India and the Netherlands where across the board we also place emphasis on the importance of enjoying social activity outside of work – we work hard and play hard. We are looking for the brightest talents to be part of the story and help drive our ambition to redefine global online performance in healthcare.

What will you be doing?

Learning the ins and outs of SEO through our PIO Academy.
Working closely with the Business Development Lead to ensure all accounts are serviced with the highest level of client services.
Ensuring all activity meets or exceeds clients’ performance expectations.
Building long-term relationships with clients.
Managing budgets in line with strategy and agreed budget scope.
Management of all assigned client projects to ensure that work is delivered to an exceptional standard, on budget and on time.
Overseeing development of monthly reports, creating agendas for client calls, and action summaries.
Quality control of work conducted by junior and more operational members of the team.
Supporting the team with pitch work to drive new business.
The Digital Account Manager will be expected to expand their online performance marketing industry awareness, communication and project management skills to identify new opportunities, while proactively challenging and contributing to client handling activities and playing an increasing role in strategic input.

What experience do you need?

Although the main working language will be English, proficiency in German on a native level is absolutely critical to carry out work for our German projects.
Ability to build lasting client relationships.
Project Management experience is essential.
Experience with client services and account management.
Excellent verbal and written communication skills, with an acute attention to detail.
Excellent time-management skills.
Strong numerical and analytical capabilities, including use and creation of Excel formulae.
Experience of executing campaigns within other digital channels, beneficial.
Strong understanding of wider digital channels and environment.
Strong skills in PowerPoint/Google slides to create presentations for clients.
Presentation skills to support pitches and client meetings.
Sense of ownership and pride in your performance and its impact on company’s success.
Critical thinker and problem-solving skills.
Proactive self-starter.
Team player.

Benefits and other details

Full-time position:
37.5 hours per week

Location:
Remote or office-based (UK-based)

Benefits:

25 days holiday p.a. plus bank holidays
Discretionary bonus scheme twice per year
Smart pension scheme
Private health insurance for full-time employees (following completion of probationary period)
Flexible working – hybrid model of office days and working from home
Provision of MacBook

Half day off on Christmas Eve as a gift
Bookado – perks and discounts at entertainment venues across the UK
Company events
To work with the lovely performance.io bunch
Casual dress (excluding client meetings)
Welcome pack

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